Welcome to **wauwauweb.com.my** (“WauWauWeb”, “we”, “our”, or “us”), a website services business operated by Brand You Sdn. Bhd.

These Terms & Conditions govern your access to and use of this website, as well as any enquiries, quotations, purchases, or engagements made through this website.

By accessing or using wauwauweb.com.my, you agree to be bound by these Terms & Conditions.

1. About Our Services

WauWauWeb provides digital services including but not limited to:

– Website design
– Website development
– Website maintenance
– Web application development
– UI/UX-related services
– Related digital solutions and support services

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of this website by any other person.

You must not:

– Misuse this website
– Attempt unauthorized access to any part of the website, server, or related systems
– Upload or transmit viruses, malicious code, spam, or harmful material
– Use this website in any way that may damage, disable, or impair its performance or availability

We reserve the right to restrict or terminate access to any user who breaches these Terms & Conditions.

3. Intellectual Property

Unless otherwise stated, all content on this website, including but not limited to text, graphics, logos, icons, images, layouts, designs, videos, downloads, and other materials, is owned by or licensed to Brand You Sdn. Bhd.

You may not reproduce, copy, modify, distribute, republish, display, or use any content from this website for commercial purposes without our prior written consent.

4. Quotations and Service Engagement

Any quotation, proposal, scope of work, pricing, or timeline provided through this website, email, WhatsApp, or other communication channels is for reference only unless expressly confirmed by us in writing.

A project or service engagement will only be considered confirmed after:

– our written acceptance, and
– receipt of the required deposit, upfront payment, or agreed initial payment, where applicable

We reserve the right to decline any enquiry or service request at our discretion.

5. Scope of Services

All services provided by us shall be based on the agreed scope stated in the quotation, proposal, invoice, or written confirmation.

Any additional requests, amendments, or work outside the agreed scope may be subject to:

– additional charges,
– revised delivery timelines, or
– a separate quotation

6. Client Responsibilities

To enable us to perform our services efficiently, the client agrees to provide, where applicable:

– accurate project information
– required text, images, videos, branding assets, and materials
– access credentials for hosting, domain, CMS, or other related systems
– timely feedback, approvals, and decisions
– lawful content that does not infringe the rights of any third party

We shall not be liable for delays, issues, or additional costs arising from incomplete information, delayed responses, or inaccurate materials provided by the client.

7. Pricing and Payment

All prices displayed or quoted are in **Malaysian Ringgit (RM)** unless otherwise stated.

Payment terms may vary depending on the service provided. Unless otherwise agreed in writing:

– a deposit may be required before work begins
– milestone payments may apply for selected projects
– recurring fees may apply for maintenance or support services
– full payment must be made within the payment period stated in the invoice

We reserve the right to suspend work, withhold delivery, disable maintenance support, or delay deployment if payment is overdue.

Any bank charges, transaction fees, payment gateway fees, or foreign exchange charges imposed by third parties shall be borne by the client where applicable.

8. Revisions and Change Requests

Where revisions are included in a quotation or proposal, they shall be limited to the number and scope stated in the agreed package.

Any request that falls outside the agreed revision scope, including major changes after approval, may be treated as additional work and charged separately.

9. Project Timelines

Any project timeline provided by us is an estimate only unless expressly stated otherwise.

Delivery timelines may be affected by factors including but not limited to:

– client delays in providing content or approvals
– scope changes
– technical issues
– third-party service delays
– hosting, server, plugin, or API-related issues

We shall not be responsible for delays caused by circumstances beyond our reasonable control.

10. Third-Party Services

Our services may involve third-party providers, software, or platforms, including but not limited to:

– hosting companies
– domain registrars
– SSL providers
– payment gateways
– plugins and themes
– APIs
– cloud services
– analytics and advertising tools

Unless otherwise stated, fees charged by third-party providers are not included in our service fees.

We are not responsible for any downtime, security issue, incompatibility, pricing change, service suspension, or policy change caused by any third-party provider.

11. Website Information and Accuracy

We aim to ensure that all information on this website is accurate and up to date. However, there may occasionally be typographical errors, inaccuracies, omissions, or outdated information relating to services, descriptions, availability, or pricing.

We reserve the right to correct, update, modify, or remove information from this website at any time without prior notice.

12. Comments, Feedback, and Submissions

If you submit any comments, enquiries, suggestions, testimonials, feedback, or other materials to us through this website or other channels, you agree that:

– your submission does not violate the rights of any third party
– your submission is not unlawful, abusive, defamatory, obscene, or misleading
– you are responsible for the content you submit

We reserve the right to remove, refuse, or ignore any submission that we consider inappropriate.

For enquiries or feedback, you may contact us at: enquiry@wauwauweb.com.my

13. Newsletter and Marketing Communications

Where you voluntarily provide your contact details to us, we may send you updates, service announcements, promotional content, or other business-related communications.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

For more information on how we collect and use personal data, please refer to our Privacy Policy.

14. Links to Third-Party Websites

This website may contain links to third-party websites for your convenience.

We do not control, endorse, or assume responsibility for the content, products, services, privacy practices, or availability of any third-party website.

Your access to any third-party website is entirely at your own risk.

15. Disclaimer

All services, content, and information on this website are provided on an “as is” and “as available” basis.

While we use reasonable care and skill in delivering our services, we do not guarantee:

– uninterrupted website availability
– error-free operation of this website
– compatibility with all devices, systems, browsers, plugins, or third-party platforms
– any specific business result, ranking, lead volume, or sales outcome unless expressly agreed in writing

16. Limitation of Liability

To the fullest extent permitted by law, Brand You Sdn. Bhd. shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to:

– loss of profit
– loss of revenue
– loss of business opportunity
– loss of goodwill
– loss of data
– service interruption

Our total liability in relation to any claim arising from our services or use of this website shall not exceed the amount actually paid by the client to us for the specific service giving rise to the claim.

17. Indemnity

You agree to indemnify and hold harmless Brand You Sdn. Bhd., its directors, employees, team members, and representatives from and against any claims, liabilities, losses, damages, costs, or expenses arising out of:

– your misuse of this website
– your breach of these Terms & Conditions
– your violation of any law or rights of a third party
– any content or materials provided by you to us

18. Suspension and Termination

We reserve the right to suspend or terminate access to this website or any service engagement at any time if:

– you breach these Terms & Conditions
– payment remains overdue
– you provide false, unlawful, or infringing content
– continued work becomes impractical due to non-response, misconduct, or circumstances beyond reasonable control

In the event of termination, any outstanding fees for work performed up to the date of termination shall remain payable.

19. Privacy

Your use of this website is also subject to our **Privacy Policy**, which explains how we collect, use, and protect your personal data.

20. Changes to These Terms

We reserve the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Any updated version will be posted on this page, and your continued use of this website after such changes are published shall constitute your acceptance of the revised Terms & Conditions.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of Malaysia.